When you receive your item, please inspect it as soon as possible and always prior to use. If any of the following issues apply to your order, please contact us, and we will work swiftly to resolve the matter:
1. Incorrect Item Received
We apologise if you received the wrong item by mistake. This is an uncommon occurrence, and we are committed to rectifying it promptly. To request a replacement, please fill out the Order Concern form here.
2. Damaged or Faulty Items
We sincerely apologise if your item arrived damaged or faulty. We understand how inconvenient this can be and aim to resolve it as quickly as possible. If you believe your item is faulty, please contact us by completing the Order Concern form here.
3. Item Not Received
We apologise if your item has not arrived. This is a rare issue, and we want to address it as soon as possible. To request a replacement, please fill out the Order Concern form here.
4. Expired Item Received
We apologise if you received an out-of-date product. Please allow us to resolve this quickly by completeing a Product Complaint form.
5. Product Concerns
We apologise for any product concerns or quality issues you may have experienced. Please notify us immediately so we can begin investigating the issue. You can lodge a Product Complaint form here.
6. We do not accept returns
You are not required to return the product should you wish to report an order isue or product issue. Due to food safety control, we are unable to re-sell product that has already been sold and dispatched.
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